Shipping Policy

We work tirelessly to get the products you need to your door as quickly as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide, however, the actual shipping costs may differ. We will email you for approval before processing your order.


To keep shipping costs as low as possible and provide you with the best possible service, here are some tips when checking out online:
  • Make sure your shipping address is correct.
  • If the package is going to a business address (any place other than a residence), then the name of the business must be listed so the carrier will know which business the product is delivering to.
  • PO Boxes may not be listed as the shipping address.
  • Freight carriers will not deliver to a PO Box.
  • Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you.
1. How much does shipping cost?
We provide FREE SHIPPING for all products from “Local Warehouse”.

2. Which countries do you ship to?
Now we only ship to the US, excluding Alaska, Hawaii, Puerto Rico, Insular areas, APO/FPO. Note: We don't ship to PO BOX addresses.


3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3-5 business days.


4. How long does shipping take?
Fast delivery from local warehouse: 10-15 business days


5. How can I track my order?
When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on the corresponding shipping providers' websites.
Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link at the footer or type the tracking number into https://www.17track.net/ to check the status of your order.


Shipping Methods

We partner with several reputable shipping carriers to ensure your orders are delivered safely and promptly. Currently, we primarily use Standard Shipping: Suitable for most orders, expected to arrive within 10-15 business days.

Please note that the specific shipping method and time may vary based on your address and order details. We will provide detailed shipping information in your shipment confirmation email.

Curbside Delivery

Our commercial refrigeration equipment is delivered via freight carrier. Standard delivery is curbside delivery only. The carrier will unload the product and place it at the curb, driveway entrance, outside the building entrance, or another safe location near the delivery address.

Delivery does not include bringing the product inside the building, moving it up or down stairs, unpacking, installation, or removal of packaging. Please arrange sufficient assistance and appropriate equipment to move the unit indoors.

If the delivery location is inaccessible to a freight truck, the carrier may leave the product at the nearest safe and accessible location. Additional services, such as inside delivery, may be subject to availability and additional fees.

If you have any other questions, please contact us at  info@orikool.com.