Return & Refund Policy

Standard Returns

With the exception of the items listed in the "Nonreturnable Items" section below, unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred.
All returned items must be new, unused, and in the original packaging.
Nonreturnable Items
  • Used equipment and supplies
  • Products sold in aerosol cans
  • Products that contain flammable liquid
  • Hazmat products
  • Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories

Return Process

Please allow up to 7 weeks to have your refund processed; in most cases, you will receive your refund sooner. It could take up to 25 business days for items to arrive in our warehouse, it then goes to our product inspection team (up to 5 business days) and then your bank or credit card company could take 5-14 business days to have the payment processed. All refunds will be issued in the form of the payment method used to make your purchase.
  1. Make sure your email include details for each item being returned. Once we receive your information you will get an email with further instructions.
  1. Once we receive your information you will get an email with your return authorization number and instructions on how to return your item(s).
  1. Follow the instructions we sent via email and ship your item(s) back. Be sure to use the same packing material that the item(s) arrived in.
  1. Once the item(s) are received at our warehouse, we will inspect them and process the return.
  1. Based on the inspection, we will determine if your request is approved or denied. We will contact you again in either case.

Fees

  1. Restocking Fees
There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned.
  1. Additional Restocking Fees
In some situations, additional shipping and handling fees will be assessed in the return process. These fees will be deducted from your refund amount. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as ORIKOOL are not held responsible for any lost returns.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us. 

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Order Cancellation

  • Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
  • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
  • Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

If you have any other questions, please contact us at info@orikool.com.