After Sale
1. What should I do if my refrigerator stops cooling properly shortly after purchase?
- Answer: Check the door is shut and seals are not damaged first. If it still doesn't work, Contact us immediately. We will send you a video tutorial on how to adjust the temperature with the thermostat. This issue usually can be covered under warranty, and we will arrange online customer service and professional technicians to answer your questions.
2. My refrigerator is making unusual noises. What could be causing this and how should I address it?
- Answer: Unusual noises could indicate issues with the compressor, fans, or other components. First, check if the refrigerator is level and if there are any obstructions. If the noises persist, contact us for assistance.
3. How can I troubleshoot a refrigerator that is leaking water onto the floor?
- Answer: Check the water supply line and ensure it is securely connected. Also, inspect the drain pan and defrost drain to make sure they are not clogged. If you're unable to locate or fix the issue, contact us for further guidance.
4. What should I do if the lights inside my refrigerator are not working?
- Answer: First, check if the light bulb needs to be replaced. If a new bulb doesn't solve the problem, there may be issues with the door switch or electrical connections. Contact us for assistance, especially if your refrigerator is still under warranty.
Warranty
1.What warranty coverage does the refrigerator come with?
- Answer: The compressor is covered by a 5-year warranty, while all accessories have a 2-year warranty, ensuring long-term reliability.
2.Is this unit ETL certificated?
-Answer: Yes, This product has been certified by ETL, a division of the Intertek Group, to meet applicable sanitation standards required and electrical product safety standards required use in the United States
Shipping
1.How does ORIKOOL ensure convenient delivery of itsrefrigerators&freezers?
- Answer: ORIKOOL has multiple warehouses across the United States and offers trucking delivery to ensure a smooth and timely arrival at your address.
Daily Cleaning
1. How often should you clean the interior of your refrigerator?
- Answer: It's recommended to clean the inside of your refrigerator at least once a month to maintain cleanliness and food safety standards.
2.What are the steps involved in cleaning a refrigerator?
- Answer: The steps typically include removing all food items, shelves, and drawers; cleaning with a mild detergent and warm water; drying thoroughly; and reorganizing items back into the fridge.
3.What should you use to clean the shelves and drawers of a refrigerator?
- Answer: Shelves and drawers should be cleaned with a mixture of mild detergent and warm water. Avoid using harsh chemicals or abrasive cleaners that could damage the surfaces.
